POLICIES & SAFETY GUIDELINES
1. Booking & Payments
Appointments: Advance booking is required. Your appointment is not confirmed until the required $30 deposit has been received and the appointment has been confirmed by My Bebe Beauty.
Booking Deposit: A $30 deposit is required to secure your appointment. The deposit will be applied toward your final service balance.
Deposit Policy: Once an appointment has been confirmed, the $30 deposit is non-refundable when the client cancels with less than 24 hours’ notice, cancels the same day, or does not show up for the appointment, except where a refund is required by applicable law.
Rescheduling: Clients may request to reschedule by providing at least 24 hours’ notice. When adequate notice is provided, the $30 deposit may be transferred to the new appointment date.
Late Rescheduling: Requests made less than 24 hours before the appointment may result in forfeiture of the deposit and require a new deposit to book another appointment.
Payments: We currently accept Zelle, Credit Card and Cash. The remaining service balance is due upon completion of the appointment.
Service Changes: If you would like to change your selected hairstyle or service after booking, please contact us before your appointment. Changes may affect the price, appointment duration, or availability.
2. Cancellations, Rescheduling & No-Shows
24-Hour Notice: A minimum of 24 hours’ notice is required to cancel or reschedule an appointment.
Cancellations: Cancellations made at least 24 hours before the appointment may allow the deposit to be transferred to a new appointment.
Same-Day Cancellation: Same-day cancellations will generally result in forfeiture of the $30 deposit.
No-Shows: Failure to arrive for a scheduled appointment without notice will result in forfeiture of the deposit. A new deposit may be required before another appointment can be scheduled.
Repeated No-Shows: My Bebe Beauty reserves the right to require additional booking conditions or decline future appointments where permitted by applicable law.
Business Cancellation: If My Bebe Beauty must cancel an appointment and cannot reasonably reschedule the client, the client will be offered a transfer or refund of amounts paid for services that have not been provided, as applicable.
3. Arrival & Late Policy
Please Arrive on Time: Please arrive at your scheduled appointment time so that we can provide your service without unnecessarily affecting other clients.
Late Arrival: Arrivals more than 15 minutes late may result in a shortened service, modification of the hairstyle, rescheduling, or cancellation depending on the appointment schedule.
Late Fee: If a late fee is charged, the amount should be clearly disclosed to the client before the appointment and applied consistently.
Important: If arriving late means the requested service cannot reasonably be completed within the remaining appointment time, we may need to reschedule the appointment.
4. Client Hair Preparation
Clean Hair: Please arrive with your hair clean, completely dry, and fully detangled unless you have been specifically instructed otherwise.
Product Buildup: Please avoid excessive oils, grease, gels, or heavy product buildup before your appointment.
Extra Preparation: Additional preparation or detangling may require an additional fee when disclosed to the client before the additional service is performed.
Hair Condition: Please inform us before your appointment if your hair is severely tangled, matted, damaged, excessively fragile, or requires special care.
Hair Extensions: If your selected service requires extensions, please follow the instructions provided by My Bebe Beauty regarding the required hair type, quantity, length, and color.
5. Scalp, Allergies & Health
Scalp Conditions: Please notify us before your appointment about any known scalp sensitivity, irritation, open wounds, infections, or other condition that may affect the service.
Allergies: Please notify us in advance of any known allergies or sensitivities to hair products, adhesives, oils, gels, synthetic hair, or other products that may be used during your service.
Feeling Unwell: Please reschedule your appointment if you are experiencing symptoms of a contagious illness or are otherwise too unwell to comfortably receive the service.
Service Safety: My Bebe Beauty may decline or stop a service when continuing could reasonably create a health or safety concern for the client or stylist.
6. Children & Additional Guests
Children: Children receiving services must remain calm and appropriately supervised throughout the appointment. If a child is unable to remain safely seated or follow reasonable salon instructions, the service may need to be paused or rescheduled.
Additional Guests: Due to limited salon space and to maintain a comfortable working environment, please do not bring additional guests unless they have been approved in advance.
Supervision: Parents or guardians remain responsible for children accompanying them to the appointment.
7. Safety Protocols
Hot Water Dipping: If hot-water dipping is part of your hairstyle, please remain completely still while the service is being performed. Do not move your head or reach toward the water or towels until instructed by your stylist.
Heat Tools: Please avoid sudden movements while blow dryers, hot tools, or other heated equipment are being used.
Sharp Tools: Scissors, needles, combs, and other professional tools may be used during certain services. Please remain still and follow your stylist’s instructions.
Chemical/Product Sensitivity: Please communicate any known sensitivities before products are applied.
Professional Environment: My Bebe Beauty will take reasonable precautions to maintain a clean and safe service environment.
8. Service Quality, Corrections & Retouches
Before Leaving: Please inspect your hairstyle before leaving the salon and communicate any reasonable concerns to your stylist.
Service Concerns: If you believe there is a workmanship issue with your completed service, please contact us as soon as reasonably possible so that we can review the concern.
Corrections: When a correction is determined to be necessary because of a workmanship issue, My Bebe Beauty may offer a reasonable correction within a specified period.
Style Changes: A request to change a hairstyle because you changed your mind about the selected style is different from a workmanship correction and may be subject to an additional service fee.
Client Hair Damage: Additional charges may apply where additional work is required because of severe tangling, matting, pre-existing hair damage, or conditions that were not disclosed before the appointment.
9. Service & Refund Policy
Completed Services: Payments for completed services are generally non-refundable, except where a refund is required by applicable law.
Deposits: The $30 booking deposit is applied toward the service total. If a client cancels with less than 24 hours’ notice, cancels the same day, or does not attend the appointment, the deposit may be forfeited, subject to applicable law.
Unprovided Services: If My Bebe Beauty cancels an appointment or is unable to provide a service for which payment has already been made, the client will be offered an appropriate refund or rescheduling option, as applicable.
Service Concerns: If you have a concern about your completed service, please contact My Bebe Beauty promptly so that we can review the issue and determine whether a correction is appropriate.
10. Client Responsibility
By booking an appointment, the client agrees to:
- Provide accurate contact and booking information.
- Read and understand the selected service before booking.
- Arrive on time.
- Follow reasonable salon safety instructions.
- Disclose relevant allergies, scalp sensitivities, and hair conditions.
- Follow the required hair-preparation instructions.
- Provide at least 24 hours’ notice when cancelling or rescheduling whenever possible.
- Pay the remaining balance when the service is completed.
11. Policy Acknowledgment
PLEASE READ BEFORE YOU BOOK
By booking an appointment with My Bebe Beauty, you acknowledge that you have read, understood, and agree to the booking, cancellation, payment, preparation, safety, and service policies listed above, subject to rights provided by applicable law.
Your appointment is not confirmed until the required $30 deposit has been received and your appointment has been confirmed by My Bebe Beauty.
SECURE YOUR APPOINTMENT
A $30 deposit is required to secure your appointment.
Payment Methods: Zelle & Credit Card
Questions or Booking:
(240) 418-0560
PLAN YOUR VISIT
Read our policies before booking.
$30 DEPOSIT REQUIRED
Zelle • Credit Card
Call (240) 418-0560
